Privacy Policy
Your Privacy Matters: At FoodX, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and protect your personal information. This comprehensive Privacy Policy explains our practices and your rights regarding your data.
1. Information We Collect
1.1 Personal Information
We collect personal information that you provide directly to us, including:
Account Information:
- Full name and username
- Email address and phone number
- Password (encrypted)
- Profile picture and bio
- Date of birth (for age verification)
- Business information (for business accounts)
User-Generated Content:
- Food photos, videos, and recipes you share
- Comments, reviews, and social interactions
- Location tags and check-ins (optional)
- Favorites, bookmarks, and saved content
- Direct messages and private communications
1.2 Technical Information
- Device type, model, and operating system
- IP address and general location (city/country level)
- Browser type and version
- Network connection type and carrier
- App usage patterns and feature interactions
- Error logs and crash reports
1.3 Social Media Integration Data
Platform-Specific Data Collection:
When you connect social media accounts, we access only the permissions you explicitly grant for platforms like Instagram, Facebook, TikTok, Pinterest, YouTube, and Twitter.
2. How We Use Your Information
2.1 Core Platform Services
- Account Management: Create and maintain your account, authenticate users
- Content Delivery: Display personalized content and recommendations
- Social Features: Enable connections, messaging, and community interactions
- Cross-Platform Posting: Facilitate content sharing to connected social media accounts
2.2 Platform Improvement
- Analytics: Understand usage patterns and improve user experience
- AI Development: Train machine learning models for recommendations and content recognition
- Feature Development: Research and develop new features based on user behavior
- Quality Assurance: Monitor and improve platform performance and reliability
3. Information Sharing and Disclosure
3.1 With Your Consent
- Social Media Posting: When you choose to post content to connected accounts
- Content Sharing: When you share posts or profiles with other users
- Third-Party Integrations: When you authorize connections to external services
3.2 Service Providers
- Cloud Infrastructure: AWS (data storage and processing)
- Analytics: Analytics providers for platform insights
- Communication Services: Email and SMS service providers
- Customer Support: Help desk and support ticket systems
Platform Data Sharing:
When you connect social media accounts, we share data as follows:
- Content Publishing: Posts, images, and videos you choose to publish
- API Interactions: Necessary data for platform API functionality
- Analytics Data: Aggregated, non-personal usage statistics
We never share personal data without your explicit consent or legal requirement.
4. Data Security and Protection
4.1 Technical Safeguards
- Encryption: All data encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access Controls: Role-based access with multi-factor authentication
- Network Security: Firewalls, intrusion detection, and DDoS protection
- Infrastructure: AWS cloud infrastructure with enterprise-grade security
In the event of a data breach:
- We will assess and contain the breach within 24 hours
- Affected users will be notified within 72 hours
- Regulatory authorities will be notified as required by law
- We will provide ongoing updates and support to affected users
5. Your Rights and Choices
5.1 Account and Profile Management
- Access: View and download your personal data
- Update: Modify your profile and account information
- Delete: Request deletion of your account and data
- Export: Download your content and data in portable formats
5.2 GDPR Rights (EU/EEA Users)
- Right to Information: Understand how your data is processed
- Right of Access: Obtain copies of your personal data
- Right to Rectification: Correct inaccurate personal data
- Right to Erasure: Request deletion of personal data ("right to be forgotten")
- Right to Data Portability: Receive your data in a machine-readable format
- Right to Object: Object to processing based on legitimate interests
6. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure adequate protection through appropriate safeguards and standard contractual clauses for international transfers.
7. Children's Privacy
- FoodX is not intended for children under 13 years old
- Users between 13-17 require parental consent
- Special protections apply to users under 18
- We do not knowingly collect personal information from children under 13
8. Changes to This Privacy Policy
We may update this Privacy Policy as needed. Significant changes will be flagged via email or in-app notices. Continued use of FoodX after updates constitutes acceptance of the new Privacy Policy.
Contact Information
For privacy-related inquiries:
- Data Protection Officer: dpo@foodx.com
- General Support: support@foodx.com
- Privacy Requests: privacy@foodx.com
Postal: FoodX Legal/Compliance, Wakenhills, Hedgehog Lane, Haslemere
Questions or Concerns?
If you have questions about this Privacy Policy or how we handle your personal information, please contact us at dpo@foodx.com. We're committed to addressing your privacy concerns promptly and transparently.
Last Updated: January 29, 2025
Version: 2.0